One of the most common examples of automated tech in business is the use of chat-bots.
People engage with bots for customer service more than ever, and businesses are more frequently utilizing chatbots in the organizations.
Per Business Insider, 80% of businesses will be using chatbots by 2020.
They are excellent at solving simple issues, while more complex problems can be sent on to the right people to take care of.
This means a lighter load for staff who far less regularly have to deal with simple customer queries.
In the past, it was common for people to have an aversion to dealing with AI assistants, but new technology means a litany of improved functions such as AI assisted voice recognition and sentiment analysis of messages and emails.
As a result, customers feel more comfortable than ever interacting with AI technology.
For businesses, the goal of this is to get the relevant people involved as soon as possible while streamlining engagement with the client.
AI assistants in action
A business is consistently being swarmed by customer queries about their products and service. Customer support staff are replying as fast as they can, but it’s not enough, and customers are bouncing, losing them business.
They decide to implement a chatbot that can answer the most frequent questions quickly to site visitors, alleviating staff from repetitive questions and allowing them to spend more time on other queries that need their time.
They are able to respond quicker and handle multiple requests simultaneously using the chatbot.
Chatbots are also scalable, meaning that, if there’s an influx of users, they can be scaled up to accommodate demand and then scaled down during less busy periods.